Looking to upgrade your CADWorx, CAESAR II or PV ELITE?

August 28, 2015 by Bill Vasey Leave a Comment

Looking to upgrade your CADWorx, CAESAR II or PV ELITE to the latest version?

Here are the steps to get your systems up and running:

Check your hardware lock by running a log file.
- Local lock (green key) or Network lock (red key)
- Ensure that the lock is plugged into a machine with CADWorx, CAESAR II or PV ELITE loaded on it. (Network locks must be removed from the server and placed on the local machine)
For CADWorx, go to start menu, All Programs, CADWorx XXXX(whatever version you may have), Plant, and pick on the HL ESL Maintenance Utility

For CAESAR II or PV ELITE, go to Windows Explorer, Program Files (x86), Intergraph CAS, CAESAR II XXXX or PV ELITE XXXX (whatever version you may have) and run the Pulse.exe Note: There are many ways to run a log file, if you another way, please feel free to do so.
Click on “Show ESL Data”

Look for the line Maximum Version:
- CADWorx 2015 must be 1214 or higher
- CAESAR II 2014 must be 1214 or higher
- PV ELITE 2015 must be 1215 or higher

If your maximum version is OK: your lock is up to date and you are able to upgrade your software without issue.

If your maximum version does not meet the criteria:
1. Press the “Log File” button on the ESL Data screen
2. Note the location of the saved files and email both the txt and bny files to support@ecedesign.com and ask to have your key upgraded by entering “Maximum Version Update” in the subject line. Typically we will update your key within a day but it may take up to two days. ECE will send back an update with instructions for updating the key.

Once the hardware key is up-to-date, obtain the Software that you are going to upgrade. ECE sends CD’s out for all upgrades when they are released. If you do not have the media, please contact us at support@ecedesign.com for the media.
Install the software and follow the prompts. You may install the software without having the key updated although the software will not run. In some cases you may receive a 15 day grace period depending on the software install.
We highly recommend checking for the latest service pack or hot fix. You can find these on http://smartsupport.intergraph.com.
1. Navigate to the View Downloads Tab in the blue bar
2. Locate the software that you are looking to upgrade
3. Accept the Disclaimer
4. Pick the Service Packs and Fixes
5. Download the latest and install using the prompts.

If you have any issues or questions, please email us at support@ecedesign.com and we will be happy to assist.

Sentinel HASP Key Drivers Not Loading…

March 1, 2013 by Jeffrey Suffet Leave a Comment

All,

I have installed the HASP Runtime drivers on not less than 1000 computers to enable CADWorx to run. In that time, there have been very few instances of failure but occasionally Sentinel (formerly Alladin) has had issues with a Windows Update. Well over the last few weeks I have seen a few Windows 7 Computers that fail. Basically, the Runtime Drivers install correctly (with the Windows GUI installer or Command Line Installer) but when you put the HASP Key in the USB port for some reason it fails to be recognized correctly. If you check the Device Manager the HASP Key shows up in the list but with a Red ‘X’ next to it – which we all know is not a ‘good thing’. In either case, something is amiss.

To fix the issue, the Drivers have to be installed manually – or should I say the old fashion way.

Step 1: Download – Please contact us for the drivers. I don’t have it posted at this point as we are working on our download section of the website.

Step 2: Once download, Right-Click on the Zip File, Click Properties and Press “Unblock” if available. Finally, Press “OK”. If “Unblock” is not visible then proceed to the next step.

Step 3: Unzip the Driver to a known location.

Step 4: Navigate to the Device Manager. It will be under Control Panel…System…Device Manager

Step 5: Select the HASP Key with the Red X. I have seen it under Other Devices and Universal Serial Bus Controllers

Step 6: Right-Click on the Device and Select “Update Driver Software…”

Step 7: Select “Browse My Computer For Driver Software…”

Step 8: Select “Let Me Pick From A List Of Device Drivers on My Computer…”

Step 9: Select “Have Disk…”

Step 10: Select “Browse…” on the Install from Disk Dialog

Step 11: Browse to the folder the Drivers were unzipped to in Step 3.

Step 12: You will find three “.INF” files. First Select the “akshasp.inf” file. This should set up the first two driver entries under the USB Devices in Device Manager.

Step 13: Another Device now may or may not appear with a Red Mark. If it does then repeat the step above for this Device but select the “akshhl.inf” Driver.

Step 14: The Drivers should now be correctly installed and you should be able to run CADWorx.

Let me know if you have any issues!